Privacy Policy

Last updated: 06/03/2026

Britannia Rebuilds respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your data when you visit our website, request an engine quote, contact our workshop, book an engine replacement, or use any of our services.

This policy applies to enquiries and services relating to Land Rover, Range Rover and Jaguar engine replacement, engine rebuilds, engine reconditioning, used engines, reconditioned engines, rebuilt engines, diagnostics, supply and fit, collection and recovery support, and related workshop services.

Under UK data protection law, individuals have the right to be told clearly how their personal information is collected, used, retained and shared. The ICO describes this as the “right to be informed”, including details such as processing purposes, retention periods and who data is shared with.

1. Who We Are

For the purpose of this Privacy Policy, “we”, “us” and “our” refer to:

Britannia Rebuilds
Website: https://www.britanniarebuilds.co.uk/
Email: sales@britanniarebuilds.co.uk
Phone: 075 0782 6789
Address: Unit G3, Industrial Estate, Kemp Road, Chadwell Heath, Dagenham RM8 1SL, United Kingdom

Britannia Rebuilds is the data controller for the personal information we collect through our website, quote forms, phone calls, emails, booking forms, workshop visits and customer communications.

For privacy questions or data requests, contact:

Data Protection Contact:sales@britanniarebuilds.co.uk
Postal Address:Unit G3, Industrial Estate, Kemp Road, Chadwell Heath, Dagenham RM8 1SL, United Kingdom

1. What This Policy Covers

This Privacy Policy explains:

• what information we collect;
• how we collect it;
• why we use it;
• the lawful basis for using it;
• who we may share it with;
• how long we keep it;
• how we protect it;
• your rights under UK data protection law;
• how to contact us or make a complaint.

The competitor privacy page covers similar areas such as how information is collected, what is collected, how it is used, who it is shared with, cookies, security, data rights and retention. This version is tailored to an individual engine rebuild and replacement workshop rather than a broad comparison-style platform.

1. Information We May Collect

We may collect the following types of personal information when you contact us or use our services.

3.1 Contact Details

We may collect:

• full name;
• telephone number;
• email address;
• postcode;
• billing or service address;
• preferred contact method.

3.2 Vehicle and Engine Details

Because we provide engine replacement and rebuild services, we may collect vehicle-related information such as:

• vehicle registration number;
• make and model;
• year of manufacture;
• fuel type;
• engine size;
• engine code;
• VIN or chassis number, where needed;
• mileage;
• gearbox type;
• fault symptoms;
• diagnostic notes;
• previous repair history;
• photographs or videos of the vehicle or engine;
• recovery or collection location;
• service and fitment requirements.

3.3 Quote and Transaction Details

We may collect:

• quote request details;
• quote reference number;
• selected service option;
• engine route requested, such as used, rebuilt or reconditioned;
• price and payment status;
• invoices;
• payment records;
• delivery, collection or recovery arrangements;
• warranty or aftercare information.

We do not normally collect full payment card details directly through our website unless a secure third-party payment provider is used. If online payments are introduced, payment data will be handled by the relevant payment processor under its own security and privacy terms.

3.4 Communication Records

We may keep records of:

• emails;
• SMS or WhatsApp messages;
• phone call notes;
• quote discussions;
• booking confirmations;
• complaint or aftercare correspondence;
• review or testimonial submissions.

Calls may be monitored or recorded for training, quality control, dispute resolution and service improvement, where this is clearly notified.

3.5 Website and Technical Information

When you use our website, we may collect limited technical information such as:

• IP address;
• browser type;
• device type;
• pages viewed;
• enquiry source;
• date and time of visit;
• referral source;
• approximate location;
• form submission activity;
• cookie and analytics data, where enabled.

This helps us improve website performance, quote forms, user experience and marketing effectiveness.

1. How We Collect Your Information

We may collect information when you:

• complete a quote form;
• search by registration number;
• manually enter vehicle details;
• call our workshop;
• email us;
• send images or videos of your vehicle or engine;
• request vehicle collection or recovery;
• book engine supply, fitting, rebuild or reconditioning work;
• visit our premises;
• leave a review;
• interact with our social media pages;
• use our website or online advertising forms.

We may also receive information from third parties where necessary to provide our service, such as vehicle data providers, recovery companies, diagnostic partners, fitting partners, payment providers or parts suppliers.

1. How We Use Your Personal Information

We use your information to provide and improve our engine replacement and workshop services.

This may include:

• responding to your enquiry;
• preparing an engine replacement quote;
• identifying the correct engine code or vehicle specification;
• checking compatibility for Land Rover, Range Rover or Jaguar engines;
• assessing whether a used, reconditioned or rebuilt engine route is suitable;
• arranging supply only, supply and fit, collection, recovery or delivery;
• booking workshop work;
• managing invoices and payments;
• providing warranty, aftercare or complaint support;
• sending quote reminders or service updates;
• verifying information you provide;
• improving our website, forms and customer experience;
• preventing fraud, misuse or false enquiries;
• meeting accounting, tax, insurance and legal obligations.

1. Lawful Basis for Processing

We process personal information only where we have a lawful reason to do so.

6.1 Contract

We use your information when it is necessary to provide a quote, arrange a booking, supply an engine, carry out fitting, perform workshop services or manage aftercare.

6.2 Legitimate Interests

We may use your information where it is necessary for our legitimate business interests, including:

• responding to genuine enquiries;
• improving our services;
• keeping records of quotes and customer communications;
• preventing fraud;
• managing disputes;
• maintaining workshop and service quality;
• contacting you about an enquiry you submitted.

6.3 Legal Obligation

We may process data to comply with:

• tax rules;
• accounting rules;
• consumer law;
• vehicle repair documentation requirements;
• health and safety obligations;
• insurance requirements;
• law enforcement or regulatory requests.

6.4 Consent

We may rely on your consent for:

• optional marketing;
• certain cookies;
• publication of reviews, images or testimonials where identifiable;
• use of customer-supplied photos or videos for marketing.

You may withdraw consent at any time.

1. Vehicle Registration and Vehicle Lookup Data

If you use our registration lookup tool, we may use your vehicle registration number to identify basic vehicle details, such as make, model, engine size, fuel type and year.

This information helps us:

• reduce manual form filling;
• check engine compatibility;
• prepare a more accurate quote;
• avoid recommending the wrong engine.

Vehicle lookup data may come from third-party vehicle data services. We only use this information for legitimate quote, compatibility and service purposes.

1. Photographs, Videos and Workshop Media

Customers may send us images or videos of engine faults, dashboard warnings, vehicle condition, damage, leaks, noises or failed components.

We may use this material to:

• assess the fault;
• support diagnosis;
• prepare a quote;
• explain rebuild or replacement options;
• document workshop progress;
• support warranty or aftercare decisions.

We will not intentionally publish identifiable customer images, registration plates or personal details for marketing without consent. Where workshop media is used for educational or promotional purposes, we will aim to remove or obscure identifying details where appropriate.

1. Who We Share Your Information With

We do not sell your personal information.

We may share your information only where necessary with:

• engine suppliers;
• parts suppliers;
• machine shops;
• diagnostic specialists;
• vehicle recovery companies;
• delivery or courier providers;
• fitting partners or subcontracted workshops, where applicable;
• payment providers;
• website hosting providers;
• CRM or quote management systems;
• email, SMS or phone service providers;
• accountants, insurers, legal advisers or auditors;
• regulators, government bodies, courts or law enforcement where required.

Where third parties process personal data on our behalf, we expect them to handle it securely and only for the required purpose.

1. Marketing Communications

We may contact you about your quotation, booking, engine replacement enquiry or aftercare.

We will not send unrelated marketing unless we have a lawful basis to do so. Where consent is required, we will ask for it.

Marketing may include:

• follow-up quote reminders;
• service updates;
• engine availability updates;
• relevant offers;
• workshop news;
• review requests.

You can opt out of marketing communications at any time by contacting us or using any unsubscribe option provided.

1. Reviews and Testimonials

If you leave a review or testimonial, we may use it on our website, social media, marketing material or quote packs.

We may display:

• your first name;
• vehicle make/model;
• review text;
• star rating;
• General location, if provided.

We will not publish sensitive personal details without permission.

1. Cookies and Tracking

Our website may use cookies and similar technologies.

Cookies may help us:

• keep the website working properly;
• remember user preferences;
• understand how visitors use the site;
• improve enquiry forms;
• measure advertising performance;
• Show relevant ads or remarketing, where enabled.

Some cookies are necessary for the website to function. Others, such as analytics or advertising cookies, may require your consent.

You can control cookies through your browser settings or our cookie banner, where available.

1. Analytics, Advertising and Remarketing

We may use services such as Google Analytics, Google Ads, Meta/Facebook Pixel or similar tools to understand website traffic and improve advertising.

These tools may collect technical and behavioural information such as page visits, referral sources, device type, approximate location and enquiry conversion activity.

We do not use these tools to intentionally identify private customer details. However, third-party platforms may process data according to their own privacy policies.

1. Data Security

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

Security measures may include:

• secure website connections;
• restricted access to customer records;
• password-protected systems;
• staff awareness and access controls;
• secure email and storage practices;
• limiting personal data to what is necessary;
• Deleting or archiving data when no longer required.

No online transmission is completely risk-free, but we take data protection seriously and aim to keep your information secure.

1. How Long We Keep Your Information

We keep personal information only for as long as necessary.

Retention periods may vary depending on the type of data and the reason it is held.

Where possible, we will either delete or anonymize information when it is no longer needed.

If you want a specific retention period, you should set it internally before publishing this policy. The ICO advises organizations to state how long data is kept or explain the criteria used to decide retention.

1. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• access the personal data we hold about you;
• ask us to correct inaccurate information;
• ask us to delete your information;
• ask us to restrict processing;
• object to certain processing;
• request data portability;
• withdraw consent where processing is based on consent;
• Complain to the Information Commissioner’s Office.

The ICO lists rights such as access, rectification, erasure, restriction, objection and data portability as rights that should be explained in privacy information.

To exercise your rights, contact:

Email: sales@britanniarebuilds.co.uk
Post: Unit G3, Industrial Estate, Kemp Road, Chadwell Heath, Dagenham RM8 1SL, United Kingdom

We may need to verify your identity before responding.

1. Right to Object

You have the right to object to processing based on legitimate interests, including certain types of direct marketing or profiling.

If you object, we will stop processing your information unless we have a strong lawful reason to continue, such as legal claims, fraud prevention, accounting requirements or warranty records.

1. Third-Party Websites

Our website may contain links to third-party websites, including finance providers, payment processors, social media pages, review platforms or vehicle data providers.

We are not responsible for the privacy practices of third-party websites. You should read their privacy policies before submitting personal information to them.

1. Children’s Data

Our services are intended for vehicle owners, drivers and adults arranging engine replacement or repair work.

We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without proper authority, we will delete it where appropriate.

1. International Transfers

Some website, analytics, advertising, email or software providers may process information outside the UK.

Where this happens, we will take reasonable steps to ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses or equivalent data protection mechanisms.

1. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

Email: sales@britanniarebuilds.co.uk
Address: Unit G3, Industrial Estate, Kemp Road, Chadwell Heath, Dagenham RM8 1SL, United Kingdom

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal obligations, and technology or business operations.

The latest version will be published on our website with the updated date shown at the top.

1. Contact Us

For questions about this Privacy Policy or how we handle your data, contact:

Britannia Rebuilds
Email:sales@britanniarebuilds.co.uk
Phone:075 0782 6789
Address: Unit G3, Industrial Estate, Kemp Road, Chadwell Heath, Dagenham RM8 1SL, United Kingdom
Website: https://www.britanniarebuilds.co.uk/